British Airways passengers stranded after IT failures

British Airways passengers stranded after IT failures


Holidaymakers travelling with British Airways are experiencing cancellations and disruption after an IT glitch.

No less than 81 flights have been cancelled at Heathrow Airport, with 10 cancelled at Gatwick Airport. Greater than 200 different flights have been delayed.

BA stated it’s reverting to guide programs for check-in at airports.

It has apologised for the disruption and stated prospects on short-haul companies from Heathrow, Gatwick and London Metropolis can re-book one other day.

“Quite a lot of flights proceed to function however we’re advising prospects to examine for the most recent flight data earlier than coming to the airport,” it stated, including that passengers ought to enable additional time.


The airline stated the problem was not a world outage, however an issue with two separate programs – one which offers with on-line examine in, the opposite that offers with flight departures.

The problems are affecting flights throughout its community however not at each airport, it added.

Travellers have been expressing their frustration on social media.

One holidaymaker at Gatwick Airport tweeted that he was caught on the bottom as a result of the “pilot cannot get knowledge”.


One other disgruntled buyer at Manchester Airport stated he was meant to be on the BA1385 flight, however was informed on the gate that there was a “worldwide British Airways system outage”.

In the meantime talking to BBC Information, Kieran Healey-Ryder, from Glasgow, stated he selected to disembark his 0700 BST flight from Glasgow to London following a two-hour delay.

“We boarded at about 06.30am and fairly rapidly they stated there had been an IT outage throughout their community and so they had been unable to depart,” he stated.

“Sadly it would not appear to be we’ll be making it all the way down to London at present,” he added.

Picture copyright
Anne Marie Bastable


Sam Angeli is stranded in Cyprus along with his spouse and two youngsters after his flight dwelling to London on Wednesday night was cancelled.

He has been compelled to spend greater than £850 on two rooms at a lodge for the night time.

Mr Angeli stated his expertise of BA had been an “absolute shambles”.

“They’ve not emailed us, telephone us or messaged us concerning the delay,” he stated.

“We’re simply purported to know what to do. I am actually offended with them.”

On the scene, Heathrow Terminal 5

By Leigh Milner, senior reporter, BBC Look East

There are many households travelling with youngsters who’re very irritated, with many reporting that they can not get in contact with BA.

We have had individuals handing out bottles of water, something that may assist with the lengthy wait. Passengers are being handed out leaflets about compensation.

They’ve been informed that anybody ready for a brief haul flight with BA won’t be flying at present.

Flights have been cancelled till no less than 15:00 BST once we predict an replace.

Passengers have been informed to go away the airport and both go dwelling or discover a close by lodge for which they are going to be reimbursed.

That is all to try to get these queues down.

It’s now rather a lot quieter than this morning however it’s nonetheless fairly hectic with loads of individuals attempting to rebook flights.

Holidaymakers and rush-hour commuters have additionally confronted delays and cancellations as a consequence of three fires which broke out subsequent to railway tracks close to Victoria Station.

Southern stated the fires had been put out and contours reopened however residual delays are anticipated to final till about 14:30 BST.

This isn’t the primary time BA has skilled IT issues, because it suffered main pc failures over the spring financial institution vacation weekend in Could 2017.

On that event, the airline cancelled 726 flights and tens of 1000’s of passengers had been left stranded.

It has been a problematic yr for British Airways which is being threatened with strikes by pilots.

Additionally it is set to be fined thousands and thousands of kilos over a cyber assault on its safety programs during which the non-public knowledge of as much as 500,00zero prospects was stolen.

Have you ever been affected by British Airways’ IT failures at present? Please e-mail

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